As the Concessions Administrator, you will be responsible for assisting the Concessions Department during major events with administrative tasks, scheduling, supporting team members, and ‘on-the-floor’ involvement based on business needs.
As a Concessions Administrator, you will:
- Develop and maintain effective partner, client, guest, and management rapport.
- Support with scheduling across all units under the Concessions department.
- Ensure that all necessary Health & Safety requirements are maintained, organized, and followed.
- Assist the Concessions Director and Managers in department activities while maintaining high-quality service standards.
- Ensure all financial records, H&S; and any relevant documents are appropriately filed.
- Monitor staffing levels and identify operational gaps requiring management attention.
- Promote employee engagement, teamwork, and a positive workplace culture.
- Support managers in coordinating activities across multiple concession locations or service areas.
- Ensure consistent adherence to established operational standards and procedures.
- Ensure administrative processes are completed accurately and within established timelines.
About you:
- Related experience in Concessions or hospitality environment.
- Customer focused with a friendly, outgoing personality with a genuine interest in providing excellent customer service.
- Excellent verbal and written communication and interpersonal skills.
- Manage time and resources to ensure that work is completed efficiently.
- Superior attention to detail.
- Ability to establish and maintain good working relationships and work cooperatively with team members.
- Able to work in a rapid-paced environment with changing work priorities
- Proficient with Microsoft Office, specifically Word and Excel.
- Availability to work an event-based schedule – including evenings, weekends and holidays.