Customer Service & Logistics Coordinator

Full-Time | In-Person | $57,500–$70,000 per year

Martin Daniel Interiors is looking for an experienced, highly organized and professional Customer Service & Logistics Coordinator to join our team.

This is a key position within our day-to-day operations, working closely with our customers, sales team, delivery team and European suppliers. The successful candidate will be responsible for coordinating customer orders from purchase through to final delivery while ensuring an exceptional level of customer service.

We are looking for someone who takes ownership, communicates confidently and professionally, and is exceptionally organized and detail-oriented.

Key Responsibilities

- Schedule deliveries with customers and coordinate all delivery details
- Prepare and manage schedules for the delivery team
- Coordinate schedules for the customer service team
- Track customer orders and provide timely updates to customers and sales staff
- Communicate professionally with customers by telephone and email
- Receive and process incoming shipments
- Create and manage purchase orders
- Coordinate container shipments from European suppliers
- Track international containers and incoming merchandise
- Communicate with suppliers regarding orders, shipments and product issues
- Process and follow up on product and freight claims
- Calculate landed costs
- Match supplier invoices/payables to purchase orders and shipments
- Enter sales bills and record customer deposits
- Maintain accurate customer, order, purchasing and shipping records
- Work closely with sales, administration and delivery teams to resolve issues and ensure orders are completed successfully

Qualifications

- Minimum 3 years of experience in customer service, logistics, order management, administration or a related position preferred
- Excellent organizational and time-management skills
- Exceptional attention to detail and accuracy
- Strong written and verbal communication skills
- Professional and confident telephone manner




- Ability to manage multiple orders, customers and priorities simultaneously
- Strong follow-up and problem-solving skills
- Proficiency in Microsoft Excel, Word and email is required
- Experience with purchase orders, invoicing, accounts payable or shipment coordination is an asset
- Experience with international freight, importing or container shipments is a solid asset
- Experience within furniture, home furnishings, appliances, kitchens, building materials, wholesale/distribution or a related industry is an asset
- Training will be provided on our internal operating system

Compensation & Benefits $57,500–$70,000 per year, based on experience and qualifications.

Benefits are available after 6 months of employment.

Work Schedule

Monday: 10:00 a.m. – 6:00 p.m.

Tuesday: 9:00 a.m. – 5:00 p.m.

Wednesday: OFF

Thursday: 9:00 a.m. – 5:00 p.m.

Friday: 9:00 a.m. – 5:00 p.m.

Saturday: 9:00 a.m. – 5:00 p.m.

This is a full-time, in-person position and regular Saturday availability is required.

Who Will Succeed in This Position?

The ideal candidate is someone who enjoys being organized, takes ownership of their responsibilities and follows things through to completion.

You should be comfortable speaking with customers, coordinating with multiple departments, following up with suppliers and solving problems when things don't go according to plan.

We value professionalism, reliability, initiative, accuracy and exceptional customer service.

Pay: $57,500.00-$70,000.00 per year

Benefits

- On-site parking

Application question(s):
- This position requires Saturday hours. Are you available to work this schedule?
- How many years of experience do you have in customer service, logistics, or a similar administrative role?
- How would you describe your Microsoft Excel skills and your ability to learn quickly a recent custom program?
- Do you have experience create purchase orders, processing invoices, matching payables or working with custom orders?
- Do you have experience coordinating deliveries, freight, shipments or logistics?

Work Location: In person

📌 Customer Service and Logistics Coordinator (North York)
🏢 MARTIN DANIEL INTERIORS
📍 North York