Elevate customer journeys by enabling the CS Launch Team in their implementation and go-live processes. This role demands experience in customer success, training design, and performance analysis.

As a Customer Success Enablement Lead, you will oversee the launch team's training and success metrics. You'll work closely with recent team members to ensure their ramp-up is smooth and effective, translating strategies into actionable guidance. Your analytical skills will drive the evaluation of performance and engagement metrics.

Key Responsibilities: • Create enablement content for the CS Launch Team • Monitor launch outcomes such as time to value • Collaborate on onboarding ramp plans for new hires • Design certification content based on implementation scenarios • Conduct regular reviews to identify coaching needs

Requirements: • 3+ years in customer success or enablement roles • Experience in training design for implementation teams • Knowledge of go-live motions and metrics • Proficiency in tools like Gong and Salesforce • Understanding of instructional design and adult learning

Combine your expertise in customer success and training to drive impactful enablement strategies.

📌 Customer Success Enablement Lead (Winnipeg)
🏢 Jobtailor
📍 Winnipeg