Lead the Retail Segmentation Program at Scotiabank in Toronto, Canada. This role drives business design and execution for enhanced client and employee experiences. Scotiabank is seeking a Director to transform segmentation strategies into actionable plans for Canadian Banking.

With a focus on operational requirements and governance, this position collaborates across teams to ensure effective implementation of segment journeys. You will actively work with senior stakeholders and cross-functional partners to enhance client experiences and achieve measurable business outcomes. Key Responsibilities:

- Lead detailed business design for Retail Segmentation
- Manage execution roadmaps for segment priorities
- Oversee design optimization of client journeys




- Shape business recommendations for implementation decisions
- Coordinate inputs for prioritizing segmentation initiatives Requirements:
- Bachelor’s degree in business or related field
- 10+ years’ experience in retail banking or financial services
- Robust understanding of client experience and servicing
- Proven experience in product ownership and execution
- Excellent communication skills for executive updates Utilize your strategic insight and leadership in shaping successful client journeys at Scotiabank.

📌 Director of Retail Segmentation at Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto