Elevate customer experience with ATCO as a Technology Analyst focused on AI, analytics, and process improvement in Edmonton, AB. Play a critical role in driving technology adoption and supporting the Customer Operations team.
As a Technology Analyst, you will lead initiatives in customer operations, utilizing cutting-edge technologies and analytics tools. Your work will involve implementing AI solutions, enhancing Power BI dashboards, and analyzing processes for continuous improvement. This role is ideal for those who thrive in a team-oriented setting and are passionate about delivering exceptional customer service.
Key Responsibilities:
• Lead technology implementation and troubleshooting for customer operations • Report on customer satisfaction metrics using Salesforce and other tools • Develop and maintain insightful Power BI dashboards • Identify process improvement opportunities and evaluate solutions • Facilitate discussions with vendors to enhance operations
Requirements: • Bachelor's degree in business or a related field • 2-5 years’ experience in a customer service utility environment • Strong communication and interpersonal skills • Proficiency in Microsoft Office 365 Suite • Experience with Salesforce and Power BI is an asset
Your analytical and problem-solving skills will be essential in enhancing customer operations at ATCO. #J-18808-Ljbffr