Bilingual Implementation Consultant (Golf): Lightspeed GolfLightspeed is looking for a Bilingual Implementation Consultant (Golf) to join our Launch Services team (open to remote, province of QC). Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process. We’re a team of 15 people located in North America.Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.Location Posted 2026-09-04 DeadlineJob Summary Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding processEnsuring customer training is completed throughout onboarding processScheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle,
or setting up payments processingCommunicate with the customer on the status of the implementation and send reminders of upcoming training datesManaging your own segment of customers who are working through the onboarding processMaintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboardingUpdating customer records in our CRM and other web-based tools to reflect project updates and timelinesManaging the amount of time for customers to move from sales close to the time they’re using the systemEnsuring great customer satisfaction ratings.Experience in the Golf IndustryExperience managing customer expectations using phone and email communicationExperience resource planning and task assignment in a non-supervisory roleExcellent communication skills inFrench and English, both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.Even better if you have, but not necessary:Experience with the retail or hospitality industryExperience with Hubspot or SalesforceExperience with ClickUp or ChurnZeroCompensation $73,000 CAD (as an OTE, base+ commissions)Benefits/PerksA flexible work environment that empowers you to do your best workA culture that celebrates performanceThe chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heardCareer-defining opportunitiesFlexible paid time off and work from home policiesEquity options, because this is your company tooContributions to your pension plan. Your future mattersTraining opportunities to grow your skills and careerHealth and wellness credit so you feel your bestTime off to volunteer and give back to your communityInterest groups, employee led networks, social committees to sponsored sports teamsComputer purchase program to get your personal MacbookEnhanced parental leave to support growing familiesEmployment Duration Full-time#J-18808-Ljbffr