Proactively manage and grow a portfolio of mid-market and SMB customers across multiple stakeholders and complex organizational structures
Build trusted relationships with decision-makers and influencers to support roll-outs, adoption, measurable ROI, and referrals
Lead onboarding and implementation, including workflow mapping, change management, and cross-team alignment
Demonstrate early customer value through first-experience wins and successful pilots
Achieve monthly and annual payment volume targets
Identify adoption opportunities and customer risks using usage patterns, research, and signals
Advise customers as a subject matter expert on change and modern professional services operations
Provide strategic guidance on packaging, pricing, and service delivery optimization
Create and host webinars and develop scalable educational content
Build relationships with larger customers and partners for webinars, campaigns, and case studies
Represent the voice of the customer to product, marketing, and sales teams
Collaborate globally to improve processes, documents, tools, and reports
Attend trade shows and industry events to engage customers and prospects and represent Ignition
Requirements Proven experience working in or with mid-market or larger accounting firms or professional services organizations (highly preferred)
Prior SaaS company experience is a plus; accounting software or industry experience preferred
Strong understanding of paid professional services models, including consulting, implementation, packaging, pricing, and delivery
Experience managing complex customer relationships with multiple stakeholders and longer strategic sales or adoption cycles
Demonstrated success meeting or exceeding revenue and expansion goals within a portfolio
Proficiency with Zapier, Slack, Zoom, Loom, Vitally or other Customer Success Platforms, Google Workspace, Atlassian, Intercom, and reporting tools such as Looker




Demonstrated curiosity for and adoption of AI tools and workflows
Ability to advise customers on accounting technology stacks and integrations such as QuickBooks Online, Xero, CCH Axcess, Thomson Reuters Onvio, Karbon, or comparable platforms
Strong communication skills for engaging senior stakeholders and delivering presentations and strategic recommendations
Excellent written communication skills for professional documentation, resources, and customer-facing content
Strong time management and organizational skills across multiple accounts
Ability to actively listen, navigate objections, and incorporate feedback
Willingness and ability to travel within the US and Canada
Legal right to work in Toronto, Canada or within British Columbia
Ability to work Eastern time zone hours and flex occasionally for Pacific time zone requests
Core Competencies Demonstrates expertise in managing mid-market and SMB customer relationships, with a strong focus on onboarding, change management, and strategic guidance in professional services operations. Proficient in utilizing customer success platforms and accounting technology stacks to drive adoption and achieve revenue targets.
Highest-signal resume keywords Customer Relationship Management
SaaS Experience
Professional Services Operations
Change Management
Communication Skills
ATS Optimization Keywords Hard Skills Customer Success Platforms
Accounting Technology Stacks
Workflow Mapping
Revenue Growth
Change Management
Implementation Strategies
Data Analysis
Strategic Guidance
Presentation Skills
Time Management
Soft Skills Active Listening
Organizational Skills
Curiosity
Adaptability
Collaboration
Industry Keywords Mid-Market
SMB
Professional Services
Consulting
Implementation
Paid Qualified Services Models
Accounting Firms
Customer Engagement
Webinars
Trade Shows
Tools & Technologies Zapier
Slack
Zoom
Loom
Vitally
Google Workspace
Atlassian
Intercom
Looker
QuickBooks Online

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📌 Key Account Manager (Ontario)
🏢 Jobtailor
📍 Ontario