Create and continuously improve learning content, assessments, and facilitator materials
Facilitate engaging learning experiences that build capability, strengthen role readiness, and support adoption of business priorities
Conduct learning and talent development consultations and needs analyses
Recommend learning approaches aligned with business objectives and learner needs
Coordinate assigned projects for timely and effective delivery
Create and maintain onboarding resources, career development tools, competency-based resources, and manager guides
Implement learning technologies, digital learning solutions, and AI-enabled tools
Analyze learner feedback to inform training improvements and provide recommendations
Support employees, leaders, and business partners across Canada
Lead in-person training programs at the Ottawa Home Office, stores, and Johnstown Distribution Centre as needed
Requirements 2 to 3 years of experience in Learning & Talent Development
Post-secondary education in Education, Adult Education, Educational Studies, Human Resources, Communications, Business Administration, or a related field
Equivalent combination of education and directly relevant experience may be considered
Professional-level proficiency in both English and French
Experience creating, updating, and implementing learning content, tools, job aids, facilitator materials, eLearning, assessments, learner communications, and performance support resources
Experience supporting assigned learning programs or projects, including SME reviews, content testing, learner communications, launch readiness, and post-launch improvements
Experience gathering learning needs and content requirements from internal stakeholders, SMEs, or business partners
Experience facilitating training sessions, learner support activities, stakeholder reviews, or program activities
Working knowledge of adult learning principles, learner experience, instructional design practices, and learning evaluation basics




Solid verbal and written interpersonal, facilitation, and communication skills
Ability to organize work, solve problems, manage deliverables, and meet timelines across multiple projects
Strong digital literacy, including Microsoft Office and learning/content/reporting/AI-enabled tools
Ability to maintain content accuracy, follow standards, and handle confidential or sensitive information discreetly
Must be legally authorized to work in Canada and maintain authorization for the duration of employment
Workday Learning, Articulate 360, Microsoft Forms, Microsoft Teams, SharePoint, or similar tools are assets
Retail operations experience, vendor experience, reporting experience, certifications, accessibility knowledge, and generative AI experience are assets
Core Competencies Demonstrates expertise in Learning and Talent Development, with a focus on creating and implementing effective learning content and assessments. Proficient in facilitating training sessions and utilizing digital learning technologies to enhance learner engagement and support business objectives.
Highest-signal resume keywords Learning And Talent Development
Facilitation Of Training Sessions
Instructional Design Practices
Digital Learning Solutions
Bilingual Proficiency In English And French
ATS Optimization Keywords Hard Skills Learning Content Creation
Needs Analysis
Assessment Development
Performance Support Resources
Adult Learning Principles
Project Coordination
Stakeholder Engagement
Content Testing
Learner Communications
Training Program Implementation
Soft Skills Interpersonal Skills
Problem Solving
Organizational Skills
Communication Skills
Facilitation Skills
Industry Keywords Retail Operations
Vendor Experience
Accessibility Knowledge
Generative AI Experience
Career Development Tools
Tools & Technologies Workday Learning
Articulate 360
Microsoft Office
Microsoft Teams
SharePoint
AI-Enabled Tools
Learning Management Systems
Digital Learning Tools
Reporting Tools
Content Management Systems

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📌 Learning Specialist, Bilingual French/English (Quebec City)
🏢 Jobtailor
📍 Quebec City