Answer incoming customer calls and accurately process orders and requests
Enter orders into operating systems and pick orders at the shipping receiving dock
Maintain customer relationships and handle questions and concerns
Troubleshoot issues and resolve customer complaints
Manage database records and draft status reports on customer service issues
Communicate order statuses and provide requested information
Process outgoing Less-Than-Truckload (LTL) shipments and carrier pickup requests
Process required shipment documents and provide copies to shippers/receivers
Process and receive incoming supplier shipments
Verify shipment quantities and pricing in operating systems
Report and dispute supplier discrepancies and follow up on credits
Communicate missing customer pricing to Management
Assist with process improvements, training initiatives, and overall customer service team success
Requirements Experienced customer service representative
Valid driver’s license and clean driver’s abstract
Tire knowledge and experience beneficial
Excellent interpersonal skills
Passion for customer service
Positive attitude and ability to work in a team environment
Exceptional phone etiquette
Strong computer skills,



including Microsoft Office Suite
Ability to solve problems and troubleshoot with little guidance
Organized with keen attention to detail and accuracy
Must live in Ontario
Must be authorized to work in Canada or not require future sponsorship
Core Competencies Demonstrates robust customer service capabilities, including order processing, issue resolution, and effective communication. Proficient in managing database records and ensuring accuracy in shipment documentation.
Highest-signal resume keywords Customer Service Experience
Order Processing
Problem Solving
Microsoft Office Suite
Tire Knowledge
ATS Optimization Keywords Hard Skills Order Entry
Database Management
Shipment Processing
Troubleshooting
Attention to Detail
Soft Skills Interpersonal Skills
Team Collaboration
Positive Attitude
Phone Etiquette
Organizational Skills
Certifications & Qualifications Valid Driver’s License
Industry Keywords Less-Than-Truckload (LTL)
Customer Relationship Management
Supplier Discrepancies
Shipping Documentation
Ontario Residency

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📌 Customer Service Representative (Ontario)
🏢 Jobtailor
📍 Ontario