Manage Commercial Insurance operations in the branch to achieve growth and profitability targets
Implement and monitor objectives related to commission revenue, policy count, accounts receivable, book-of-business quality, and expenses
Communicate, implement, and monitor strategies to attain goals and objectives
Collaborate with Commercial Insurance Managers and Team Leads to ensure service and sales meet expected standards
Analyze and resolve quality, customer service, and sales problems with Branch Managers
Lead staffing and team leadership, motivate staff, and keep frontline employees informed of changes and new directions
Develop succession plans for key positions
Oversee team administration, including IT, payroll, and human-resource changes and management
Coach, guide, and provide performance feedback to direct reports
Facilitate continuous learning and development
Support branch marketing, advertising initiatives, and sales trade shows
Requirements
5–8 years or more of insurance industry experience
Extensive commercial lines experience
Minimum 3 years of management experience
CIP, CRM, or CAIB designation preferred
Knowledge of Brokerage Management services and tools, including EPIC
Strong customer focus and understanding of internal and external customer needs
Strong communication and people skills
Ability to handle multiple priorities successfully
Solid analytical and organizational skills
Must be eligible to work in Canada from the anticipated start date and throughout employment
Responsible for maintaining work eligibility; BrokerLink does not provide immigration sponsorship or related support
Core Competencies
Demonstrates extensive experience in managing Commercial Insurance operations, focusing on growth and profitability while ensuring high standards of customer service and team performance. Proficient in analyzing operational metrics and implementing strategies to achieve business objectives.