Deliver exceptional support as a Hybrid Customer Success Representative for Race Roster and ASICS. Engage with users through multiple channels to solve challenges and enhance satisfaction.
This role offers the flexibility to work in-office or remotely within 75 km of London, ON. You will address inquiries from event organizers and app users, facilitating effective communication across teams. By utilizing robust customer service skills and problem-solving abilities, you will create positive experiences for all parties involved while supporting diversity and inclusion initiatives.
Key Responsibilities:
• Manage inquiries from users effectively and compassionately • Provide training and guidance via various communication methods • Identify recurring issues and work with leadership for solutions • Log product bugs and enhancement requests from users • Partake in projects enhancing customer success
Requirements: • Preferred post-secondary education • 1-3+ years in customer service roles • Strong ability to multitask and manage priorities • Experience with phone and email support • Empathetic and results-driven mindset
Support our community and drive success with innovative solutions for our users at Race Roster.