OverviewDescriptionThe Collections Analyst is responsible for B2B Collections, ensuring timely collection of outstanding debts on customer accounts, resolving customer billing problems, reducing accounts receivable delinquency, and analyzing and assessing the creditworthiness of customers' accounts.ResponsibilitiesResponsibilitiesMonitors the aging of customer transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.Maintains an accurate and up-to-date record of open accounts of clients. Identifies the reason for credit hold and justification for credit release.Ensures all necessary follow-ups and coordination with customer and other departments in the company has been done to resolve collection issuesResearching account disputes and billing discrepanciesPerforming account and payment reconciliationsProvide customer service by processing adjustments and refund requestWork closely with branches and sales force in communicating account issuesAnd other duties as called uponQualificationsRequirementsThree or more years of credit collections experienceKnowledge in AccountingStrong communication skillsEffective time managementTeam playerStrong knowledge in Microsoft Word and ExcelDemonstrated skills to multi-task in high paced environmentAbility to make sound and consistent decisions based on all factsCapable of identifying and completing critical tasks with a sense of urgencyFirm decision maker, but not too hard core. Understanding we want to keep the customer if at all possibleDesirable Behaviors:Demonstrates valuable judgement on escalating issuesCapable of multi-taking and prioritizing workloadProblem-SolvingStrong work ethic-integrity, responsibleEnthusiasm for change and desire to learn#J-18808-Ljbffr