Step into the role of Customer Support Manager in Canada, guiding the client experience in the legal technology sector. This prospect allows you to solve complex customer issues while leading a dedicated support team. In this hands-on leadership role, you will manage support inquiries, enhance operational efficiency, and facilitate cross-functional collaboration.

Your responsibilities will cover everything from technical troubleshooting to establishing effective support systems and processes. You’ll be pivotal in leveraging AI solutions to streamline workflows while ensuring high-quality customer communication. Key Responsibilities:

- Own resolution of complex Tier 1 and Tier 2 inquiries
- Coordinate with engineering for technical issue resolution




- Manage escalation for sensitive client situations
- Conduct performance management of the support team
- Develop and maintain operational reporting metrics Requirements:
- At least 5 years in customer-facing support roles
- 2+ years in a supervisory or leadership role
- Practical experience with legal technology systems
- Familiarity with ticketing systems and reporting
- Proficiency in generative AI tools for support Drive innovations and improve client satisfaction rates through your leadership in customer support.

📌 Legal Technology Support Manager Role (Canada)
🏢 Jobgether
📍 Canada