Step into the role of Customer Support Manager in Canada, guiding the client experience in the legal technology sector. This prospect allows you to solve complex customer issues while leading a dedicated support team.

In this hands-on leadership role, you will manage support inquiries, enhance operational efficiency, and facilitate cross-functional collaboration. Your responsibilities will cover everything from technical troubleshooting to establishing effective support systems and processes. You’ll be pivotal in leveraging AI solutions to streamline workflows while ensuring high-quality customer communication.

Key Responsibilities:



• Own resolution of complex Tier 1 and Tier 2 inquiries • Coordinate with engineering for technical issue resolution • Manage escalation for sensitive client situations • Conduct performance management of the support team • Develop and maintain operational reporting metrics

Requirements: • At least 5 years in customer-facing support roles • 2+ years in a supervisory or leadership role • Practical experience with legal technology systems • Familiarity with ticketing systems and reporting • Proficiency in generative AI tools for support

Drive innovations and improve client satisfaction rates through your leadership in customer support.

📌 Legal Technology Support Manager Role (Montreal)
🏢 Jobgether
📍 Montreal