Join Canadian Fiber Optics (CFOC) as a Customer Service Representative, where your energy and drive will help meet customer needs. This position requires handling inquiries and guiding customers through solutions across various platforms.

CFOC is searching for a reliable candidate with at least two years of customer service experience. As a representative, you'll assist customers with technical issues, billing inquiries, and service upgrades. Your ability to adapt and meet performance metrics will be essential for fostering long-term customer relationships while maintaining accurate documentation in the CRM system.

Key Responsibilities:
• Engage with customers to provide essential support
• Resolve technical issues during customer interactions




• Activate recent features and handle account setups
• Follow up with customers to ensure satisfaction
• Consistently exceed key performance metrics

Requirements:
• Minimum of 2 years in customer service
• Strong communication and organizational skills
• Problem-solving mindset with attention to detail
• Experience in technical support preferred
• Ability to manage multiple tasks efficiently

Elevate customer interactions and strengthen relationships by bringing your expertise to CFOC.
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📌 Customer Service Representative Role at CFOC (Alberta)
🏢 canadianfiberoptics
📍 Alberta