Lead Salesforce support with Fidelity in Toronto, working in a hybrid schedule. As a Manager of Salesforce, you will ensure platform stability and enhance sales effectiveness.

The Manager of Salesforce (Sales Cloud & Service Cloud) will provide end-to-end leadership for Fidelity's Salesforce platform. With over 5 years in CRM delivery, you'll manage a team or vendors for effective operations. Your role includes technical prioritization, service reliability, and compliance with financial services standards.

Key Responsibilities: • Lead Salesforce platform operations and manage incidents • Own prioritization and execution for enhancements and projects • Establish annual roadmap aligned with business goals • Collaborate with stakeholders to drive platform adoption • Oversee governance and compliance for platform changes

Requirements: • Bachelor’s Degree in relevant field or equivalent • 5+ years CRM platform support in regulated space • 2+ years in technical leadership or people management • Understanding of Salesforce CRM and development tools • Robust customer service orientation

Utilize your leadership skills to ensure Salesforce effectiveness and enhance client service excellence for Fidelity.

📌 Manager of Salesforce at Fidelity (Winnipeg)
🏢 Fil
📍 Winnipeg