Join Metrolinx's NOC Customer Communications team as an Operations Controller. Manage daily operations and ensure seamless communication across GO Transit and UP Express.
This role is critical in supporting the efficient operation of the transit network. You'll coordinate responses to service disruptions and engage in fleet and facilities management. Based at the Oakville NOC, this 24/7 operational role demands quick decision-making and effective response under pressure to enhance service reliability.
Key Responsibilities: • Oversee daily coordination of GO Transit and UP Express • Communicate with frontline staff during service incidents • Manage customer communication regarding service changes • Document incidents through Incident Management software • Monitor compliance with health and safety legislation
Requirements: • Diploma in Transportation or similar fields • Proven experience in a transportation control center • Solid knowledge of relevant regulations and codes • Proficient in Microsoft Office Suite • Ability to multi-task in fast-paced environments
Apply your skills in managing transit operations and customer service as part of the Metrolinx team. #J-18808-Ljbffr