Vretta is looking for an Operations Coordinator to ensure the seamless execution of online assessment solutions across all pre-, active, and post-administration phases. This role requires a proactive planner during readiness cycles who is equally agile and decisive during live testing periods. Acting as a central operational link between Product, Project Management, and Customer Success, the Operations Coordinator ensures transparency, smooth knowledge transfer, and effective execution across multiple projects in a fast-paced educational technology environment.

Success relies on collaborating effectively with cross-functional teams and client stakeholders to hit operational KPIs, streamline communication, and minimize live incidents.

Responsibilities

- Ensure the successful execution and operational stability of Vretta’s assessment solutions across the full assessment lifecycle, ensuring all steps are completed accurately and on schedule.
- Execute, monitor, maintain, and update Standard Operating Procedures (SOPs) before, during, and after administration periods to ensure consistency across the operational framework.
- Serve as the primary operational liaison between client stakeholders and internal Vretta teams to support transparent, timely communication and project updates.
- Prioritize and resolve live operational issues, including managing Level 3 technical escalations by gathering requirements and coordinating with internal teams to minimize assessment disruptions.
- Coordinate resource allocation and facilitate cross-team assignments to maintain active operations, SOP compliance, and effective project coverage.
- Track and report key performance indicators (KPIs) and operational performance data to monitor continuous stability and provide actionable insights to the Head of Operations.
- Document and submit detailed incident reports for operational disruptions.
- Relay operational feedback, bug reports,



and key insights to product and project teams for iterative improvements.
- Support knowledge transfer and post-allocation training to ensure team members are fully equipped to handle new project assignments.
- Execute operational and client reporting, ensuring all data is accurate, transparent, and delivered on time.
- Maintain a deep understanding of internal products, projects, and operational workflows to act as a central resource and subject matter expert for the team.

Requirements

- Strong analytical skills and problem-solving ability, with a strong understanding of customer support workflows, operational metrics, and process management.
- Excellent attention to detail, a focus on accuracy, consistency, and accountability, and the ability to understand production challenges.
- Highly motivated, organized, personable and able to work with a team, with proven experience in operations, customer success, or project management roles (ideally in SaaS, EdTech, or a similar client-centric environment).
- Highly proficient in Microsoft Office Suite, Notion, Gitlab, Jira, data analysis, and familiar with MS Project, CRM, ticketing, and reporting systems.
- Ability to exercise good judgment in fast-paced high-pressure work environments, sometimes with competing priorities.
- Flexibility and initiative, together with excellent organizational skills.
- Ability to communicate effectively with all departments, with the ability to influence across teams and manage competing priorities.
- Ability to create,



optimize, and enforce SOPs across teams.
- Being bilingual (English and French) is a bonus.
- Genuine enthusiasm for education!

Why Join Vretta

- Work in an environment where every individual's contribution is crucial to the company's culture, products, and clients.
- Work at the cutting edge of education on products that make a meaningful impact on students' lives globally.
- Organic and stable business model offering great stability for employees.
- A globally distributed, diverse team that operates based on trust.
- Competitive benefits package and skilled growth.
- Lots of team activities and fun!

About Vretta We have dedicated the past 16 years towards the modernization of assessment and learning experiences that have transformed educational practices for ministries of education, academic institutions, examination bodies, and training organizations around the world. Today, our team of over 100 architects, designers, technologists, psychometricians, and project ninjas support our partners transition from legacy e-assessment and learning systems to world-class technology solutions that are efficient, equitable, flexible, and drive student-success. We welcome you to join us on our mission of giving every student the opportunity to succeed in their academic lives and beyond.

Applying

We look forward to hearing from you, but please note that due to the volume of applications that we usually receive for our job positions, only those shortlisted for next steps will be contacted. We are committed to providing reasonable accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

To stay in touch with Vretta and keep up-to-date on all open opportunities, follow us on LinkedIn, Facebook, and Twitter!

📌 Operations Coordinator (Toronto)
🏢 Vretta
📍 Toronto