Lead the collections team at Emterra Group in Surrey, BC, ensuring productive, safe operations in waste management and recycling. This role is pivotal for service delivery and team development.

The Collections Operations Manager is vital to overseeing daily operations that support Emterra's mission of cleanliness and sustainability. You will manage route optimization, employee performance, and customer service initiatives. Leadership in coaching and performance management is essential to maintain a productive workforce and uphold health and safety standards.

Key Responsibilities:
Lead and mentor collections operations staff
Ensure secure and productive delivery of collection services
Optimize daily routes for productivity and cost savings




Address escalated customer inquiries with urgency
Monitor performance metrics against established KPIs

Requirements:
Postgraduate degree in operations or related field
Experience in waste/recycling or logistics management
Strong leadership and analytical skills
Valid Class 3 BC Driver’s License preferred
Commitment to health and safety practices

Drive operational excellence in waste management with Emterra Group through effective team leadership and commitment to service standards.
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📌 Collections Operations Manager In Surrey
🏢 Emterra Group
📍 Surrey