Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.
Company Description
Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.
Job Description
Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
Interline exception reports for all partner carriers' US & Canadian, both northbound and southbound
Requests by customers and terminals via phone calls or emails
Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
Calling the customer with exceptions to verify possible damages, shortages,
re-routing, and various other duties as requested by the customer regarding delivery problems.
Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
Camera checks for missing freight
Answering emails within 45 minutes
Dealing with upset customers
Hours -7 AM to 3:30 pm daily
Qualifications
Pleasant mannerism is required
Well organized
Ability to work unsupervised
Knowledge of computers and typing skills are essential
Excellent data entry and listening/communicating skills
Knowledge of dangerous goods transportation
Ability to prioritize and multitask
Ability to handle stressful situations and keep calm
Team player
Excellent communication skills, both oral & written
Providing customers with excellent customer service and escalating issues
Forklift experience is an asset
Additional Information
Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months
Comprehensive Perks Program
Profit-Sharing Opportunities
Prospects for growth and advancement
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