Support donor engagement as a Donor Care Associate with Children Believe. Deliver exceptional service across multiple channels in this hybrid role, enhancing supporter retention and satisfaction.

As a Donor Care Associate at Children Believe, you will be the primary contact for current and potential supporters. This role requires a focus on delivering top-notch customer service, handling inquiries, and processing donations. You’ll also engage in proactive retention strategies while ensuring accurate data management and correspondence.

Key Responsibilities:
Handle inbound calls, emails, letters, and messages effectively
Process donations and manage account updates
Achieve goals in service standards and performance metrics




Maintain quality assurance for communications and data
Conduct follow-up calls to strengthen donor relationships

Requirements:
Two years in a customer service or call center role
Robust communication skills in English
Experience with complaint resolution and empathy
Basic proficiency in MS Office and databases
Willing to work adaptable schedule and overtime as needed

This position is essential for nurturing supporter relationships and ensuring a positive donor experience.
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📌 Donor Care Associate At Children Believe Markham
🏢 Children Believe
📍 Markham