Join Samsara as a Customer Success Manager and lead a high-performing team in remote Canada. Drive customer value, implement strategic solutions, and elevate our Scaled Customer Success program.
As a pivotal leader within Samsara's Canada Customer Success team, you will cultivate an setting focused on customer satisfaction and operational efficiency. Your role encompasses managing team KPIs, onboarding talent, and driving process improvements.
Experience the impact of your leadership as you help industries thrive through digital transformation.
Key Responsibilities:
Hire and develop a high-performing team of Customer Success Managers
Manage individual performance and meet team KPI goals
Deliver coaching and structured feedback through regular 1:1s
Share insights to enhance the Digital Scale journey in Canada
Collaborate cross-functionally to influence customer outcomes
Requirements:
2+ years of experience managing a team in SaaS
Proven track record with low-touch onboarding programs
Familiarity with customer success CRM tools like Gainsight
Solid problem-solving skills and emotional intelligence
Bachelor's degree from a recognized institution
Empower a team and drive customer success with creative solutions at Samsara.