Bilingual Customer Service Representative

12 Month Contract

Calgary- ONSITE

$35- $39 Hourly

Position Summary

As a Bilingual Customer Service Representative, you will provide exceptional customer service and relationship management to existing and prospective wholesale customers across a national sales network. You will act as a key point of contact for customer inquiries, account management, CRM administration, and sales support activities while working collaboratively with internal departments to ensure a seamless customer experience.

Key Responsibilities

- Deliver professional customer service in both French and English through phone, email, and written correspondence.
- Coordinate, create, and respond to Customer Relationship Management (CRM) activities related to existing customer accounts and the setup of current accounts.
- Process customer requests regarding account maintenance, pricing updates, tax exemptions, and account changes.
- Create, maintain, and update customer master data within D365 CRM for sales, credit, and customer service teams.
- Support Direct Sales, Retail Sales, Wholesale Distributors, and account management teams with customer information and account administration.
- Collaborate with Sales, Marketing, Distribution, Asset Management, Credit, and Invoicing teams to establish and maintain customer accounts.
- Generate customer reports and provide recommendations on best practices for utilizing company product management platforms.
- Respond promptly to customer inquiries and resolve issues while maintaining a high level of customer satisfaction.
- Ensure accuracy and integrity of customer records, account information, and CRM data.
- Assist with account onboarding, customer documentation,



and administrative support activities.
- Maintain strong customer relationships while supporting business growth and operational efficiency.
- Adhere to company policies, procedures, and service standards in all customer interactions.

Qualifications

- Fluent verbal and written communication skills in French and English.
- Minimum 5 years of experience in customer service, business administration, sales support, marketing, or a related field.
- Post-secondary diploma or degree in Business, Marketing, Communications, Administration, or a related discipline.
- Intermediate proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Experience with CRM systems; exposure to Microsoft Dynamics 365 (D365) is considered an asset.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent problem-solving and relationship-building abilities.
- Ability to work collaboratively within a team-oriented environment.

What You'll Get in Return:

You will have the prospect to work with a talented team of professionals in a dynamic and supportive environment. Client is offering competitive compensation, professional development opportunities, and the chance to make a significant impact on our clients' success.

What You Need to Do Now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

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