Lead a high-performing team. Drive results. Build an exceptional customer experience. If you're an experienced retail leader looking for your next challenge, we'd love to meet you.

The Body Shop is seeking an exceptional Store Manager to lead our Toronto Eaton Centre location.

This is more than a store management role. It is an opportunity to lead one of our most important retail businesses, develop a high-performing team, and drive results in one of Canada's most recognized retail destinations.

We are looking for a commercially minded leader with a proven ability to deliver sales growth, build strong teams, and execute with excellence. The successful candidate will bring strong business acumen, a focus on accountability, and the ability to translate goals into results.

As a leader within one of Canada's most recognized beauty retailers, you will play a key role in driving business performance while creating an exceptional customer experience that reflects The Body Shop brand.

If you have a track record of achieving results, developing talent, and leading successful retail operations in a high-volume environment, we encourage you to apply.

What You'll Be Doing

Drive Business Performance

You will take ownership of the store's sales, profitability, productivity, and overall business performance.

You will

- Deliver and exceed sales, operational, and financial targets.
- Analyze key performance indicators, business trends, and sales results to identify opportunities and address performance gaps.
- Develop and execute action plans that drive sales growth, productivity, customer loyalty, and profitability.
- Lead the execution of promotions, seasonal campaigns, and key business initiatives.
- Make informed, data-driven decisions that support both immediate and long-term business goals.
- Foster a culture of accountability, performance, and continuous improvement.
- Consistently identify opportunities to grow the business and improve results.

Build and Lead High-Performing Teams Great results start with great leadership.

You will

- Recruit, develop, and retain top talent.
- Create a high-performance culture built on accountability, collaboration, and execution.
- Establish explicit performance expectations and provide ongoing coaching, feedback, and development.
- Build leadership capability through succession planning and talent development.
- Develop a team that delivers exceptional customer experiences while achieving strong business results.




- Recognize and reward strong performance while effectively managing performance concerns.
- Lead by example and inspire your team to achieve ambitious goals.

Deliver an Exceptional Beauty and Customer Experience You will create an environment where outstanding service, product expertise, and customer engagement support business success.

You will

- Create a welcoming and engaging beauty retail environment that reflects The Body Shop brand.
- Develop a team with strong product knowledge and the ability to confidently recommend skincare, body care, fragrance, and wellness solutions.
- Ensure customers receive personalized service that builds trust, loyalty, and long-term relationships.
- Empower your team to create meaningful customer connections and memorable shopping experiences.
- Bring The Body Shop's products, values, campaigns, and purpose-driven brand story to life.
- Consistently elevate the customer experience through strong leadership, coaching, and execution.

Lead Operational Excellence You will ensure the business operates efficiently, effectively, and to the highest standards.

You will

- Oversee all aspects of store operations, including inventory management, visual merchandising, labour planning, and compliance.
- Maintain a customer-ready store environment that is visually compelling, organized, and operationally sound.
- Ensure company policies, procedures, and health and safety standards are consistently followed.
- Drive operational discipline and execution across all areas of the business.
- Manage resources effectively to support business objectives and maximize productivity.
- Maintain high standards of store presentation and operational excellence.

What We're Looking For

- Minimum 5 years of progressive retail leadership experience, preferably in a high-volume environment.
- Demonstrated success achieving and exceeding sales and operational targets.
- Proven ability to recruit, develop, and lead high-performing teams.
- Strong coaching and talent development skills with a commitment to building future leaders.




- Commercial and financial acumen with the ability to interpret business metrics and translate insights into action.
- Experience managing labour, productivity, inventory, and operational performance.
- Exceptional leadership, communication, and relationship-building skills.
- Strong planning, organizational, and decision-making abilities.
- Proficiency with Microsoft Office and retail management systems.
- Passion for beauty, customer experience, people development, and business performance.
- Experience within beauty, specialty retail, lifestyle, or other customer-focused retail environments is considered an asset.

What We Offer

- Competitive salary of $75,000 to $80,000.
- Monthly performance bonus opportunity
- Comprehensive health and dental benefits.
- Generous employee product discount.
- Paid vacation.
- Leadership development and career growth opportunities.
- The opportunity to lead one of the most important stores in our organization.
- The ability to make a direct impact on business performance, team success, and customer experience.

Availability This is a full-time leadership role requiring flexibility to work days, evenings, weekends, and holidays based on business needs.

Physical Requirements

- Ability to stand and walk for extended periods of time (up to 8 hours per shift).
- Ability to lift and move products weighing up to 25 lbs.
- Frequent reaching, bending, crouching, and movement throughout the store.

Apply Today If you are an experienced retail leader with a history of delivering results, developing strong teams, and driving business performance, we invite you to apply.

Join The Body Shop and lead a flagship beauty business where your leadership, commercial expertise, and ability to develop people will directly influence success.

Body and Lotion Inc. (o/a The Body Shop) is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

We use AI in our hiring process.

Pay: $75,000.00-$80,000.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Application question(s):
- How many years of retail management do you have?
- Are you available to work a flexible retail schedule, including days, evenings, weekends, and holidays?

Work Location: In person

📌 Retail Store Manager - Toronto Eaton Centre - The Body Shop
🏢 The Body Shop Canada
📍 Toronto