About Us The Hacksmith team is made up of outside-the-box thinkers who take fictional ideas from comics, movies, and video games and make real working prototypes. We make Viral Videos of our creations on YouTube, and in doing so make dreams a reality by building real life superhero tech; as seen in our channel trailer! We take pride in inspiring youth around the world to get into STEM and other related fields, while always dreaming bigger.

Our social media reach is as follows: YouTube: 15.3M subscribers Facebook: 1.9M likes Instagram: 1M followers Tiktok: 1.9M followers

We are looking for a passionate, self motivated individual who can identify problems and solve them independently. There will be ample chance to take on greater responsibility, overcome challenges, and meaningfully contribute to the team.

About the Role Hacksmith Industries is seeking a detail-oriented and reliable Retail Support and Office Operations Assistant to support our growing operations. This role works closely with the Retail team and the Office Administrator, with a primary focus on supporting general retail and operation needs as they arise.

Reports to: Hailey, the Retail Manager

Responsibilities include:

- Retail Support
- - Build boxes and prepare packaging materials for outgoing orders.
- Cut or prepare product samples and order inserts as required.
- Assist with organizing and counting Retail inventory.
- Keep Retail workspaces, supplies, and storage areas tidy.
- Help locate customer pickup orders and collect the order number.




- Provide additional hands-on support during busy shipping periods.

- Workplace Support
- - Greet visitors and assist with deliveries, pickups, contractors, and walk-ins.
- Receive, organize, and distribute packages and mail.
- Restock office, coffee station, washroom, employee, and cleaning supplies.
- Maintain supply checklists and report items that need to be ordered.
- Keep shared spaces and storage areas reasonably clean and organized.
- Collect garbage and recycling from designated areas.
- Replace towels and complete workplace laundry.
- Report building, maintenance, or safety concerns.

- Administrative Support (based on time and skills of the candidate)
- - Update basic checklists, trackers, and supply records.
- Assist with printing, scanning, filing, labelling, and data entry.
- Prepare simple signs, packages, documents, or workplace materials.
- Complete other basic administrative tasks assigned by the Office Administrator.

Requirements of the role

- Organized, reliable, and attentive to detail.
- Friendly and professional with strong customer service skills.
- Able to work independently and take initiative.
- Comfortable completing both administrative and hands-on tasks.
- Basic computer and communication skills.
- Able to safely lift packages, stock supplies, and build boxes.

Previous customer service, retail, or office experience is an asset.

You must be legally allowed to work in Canada and be local or willing to relocate. This role is based in Cambridge, Ontario and telecommuting is not an option.

Hourly Rate: $17.95

📌 Retail Support and Office Operations Assistant (Cambridge)
🏢 Hacksmith Industries
📍 Cambridge