Elevate healthcare as a Strategic Customer Success Manager at Heidi, managing key mid-market accounts. Drive success through collaboration and data-focused strategies.

We're searching for a Customer Success Manager with 3-5 years of B2B SaaS experience to support our growing healthcare portfolio. This role emphasizes building strong relationships with clinical and operational leaders while designing data-driven success plans. You’ll monitor account health and ensure high adoption rates and successful renewals through effective communication and planning.

Key Responsibilities:
• Develop account-specific success strategies with transparent metrics
• Maintain multi-stakeholder relationships for optimal outcomes
• Oversee pilot projects with well-defined goals




• Utilize data insights to shape customer strategies
• Ensure smooth adoption of changes and renewals

Requirements:
• 3-5 years in customer success within a SaaS environment
• Experience with mid-market healthcare accounts
• Track record of meeting renewal and expansion goals
• Strong communication and presentation skills
• Proficiency in data analysis tools and customer relationship management

Make an impact in healthcare by driving successful outcomes with Heidi.
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📌 Strategic Customer Success Manager Role (British Columbia)
🏢 Heidi
📍 British Columbia