Join Interac as the Lead for Service Delivery Management, focusing on ITIL V4 processes in a hybrid work model. Drive operational excellence in the Real Time Rail Payment System.

As the Service Delivery Management Lead, you will report to the Leader, Process & Operational Excellence. Your role will require managing complex vendor partnerships and ensuring adherence to ITIL governance. You'll leverage solid analytical skills to conduct risk assessments and advocate for improvement in change management processes.

Key Responsibilities:
• Manage internal and external vendor relationships effectively
• Lead Change Advisory Board meetings and prioritize Change records
• Conduct comprehensive risk assessments for ITIL processes




• Develop planning and communication strategies for stakeholder engagement
• Drive audits and process optimizations for service delivery

Requirements:
• 5+ years in IT service management roles
• Strong understanding of Change and Problem Management processes
• ITIL V4 Intermediate certification or higher
• Experience with service management tools like ServiceNow
• Excellent verbal and written communication skills

Enhance Interac's digital payment infrastructure while ensuring operational excellence and security.
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📌 Lead Service Delivery at Interac (Ontario)
🏢 Interac
📍 Ontario