Join CPKC as a Customer Service Specialist in Winnipeg, Manitoba, and play a key role in enhancing customer satisfaction. This position demands robust communication and coordination skills in a fast-paced railroad environment.

In the 24/7 Network Service Center, the Customer Service Specialist bridges gaps between customers and operations. You will handle inquiries, coordinate service resolutions, and ensure that customers receive accurate, timely information. Being detail-oriented and responsive is essential for achieving service excellence.

Key Responsibilities: • Address customer inquiries related to shipments and services • Communicate updates on operational impacts and delays • Resolve customer issues,



providing full ownership of concerns • Support onboarding activities and information sharing • Maintain accurate documentation of interactions and requests

Requirements: • High school diploma; relevant post-secondary education preferable • Experience in transportation or customer service essential • Solid organizational and multitasking abilities • Calm and solution-focused under pressure • English fluency required; bilingual skills are advantageous

Elevate service delivery and contribute to CPKC's mission through customer-focused interactions. #J-18808-Ljbffr

📌 CPKC Customer Service Specialist (Winnipeg)
🏢 CPKC
📍 Winnipeg