Elevate customer support as a Technical Support Specialist with ATX Networks. This mid-level role ensures seamless media distribution by resolving technical issues and managing customer inquiries.
Join ATX Networks on the Program Delivery & Customer Support team. You will be a vital contact for inquiries, managing support lifecycle processes effectively, and establishing strong relations with clients. Your expertise will also assist in diagnosing technical issues and facilitating program coordination for successful delivery.
Key Responsibilities:
• Serve as the primary contact for customer inquiries
• Manage the complete support lifecycle from intake to resolution
• Diagnose and resolve technical issues in media distribution
• Support project delivery and track milestones effectively
• Compile support metrics and report on performance
Requirements:
• 3-5 years in technical support or program coordination
• Experience in media, broadcast, or cable distribution
• Solid communication skills for technical translation
• Ability to handle multiple projects under pressure
• Comfortable working independently in a hybrid model
Become a key player in media distribution support with ATX Networks, enhancing customer satisfaction and operational efficiency.
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📌 Technical Support Specialist at ATX Networks (Alberta)
🏢 ATX Networks
📍 Alberta
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