Step into a pivotal Service Manager III role at Equinix, specializing in customer account management and issue resolution. Focus on enhancing customer experiences while tackling complex post-sale challenges.
In this energetic position, you will handle a diverse range of field and major accounts, ensuring high-level analysis and proactive solutions to service-related challenges. You will also lead quarterly business reviews and implement service improvement plans, making this an integral part of customer retention strategies.
Key Responsibilities:
• Manage customer accounts with high complexity and strategic importance • Resolve post-sale tactical issues and executive escalations • Coordinate quarterly business reviews and deliver insights • Develop actionable service improvement strategies • Prepare detailed reports based on customer data
Requirements: • Bachelor's degree in Business, IT, or Engineering • 5+ years in Managed Services or Technical Account Management • Experience with ITSM tools like ServiceNow or comparable • Strong track record of identifying growth opportunities • Excellent stakeholder relationship management skills
Utilize your strong problem-solving ability and analytical skills to drive innovation at Equinix in this rewarding role. #J-18808-Ljbffr