CMHAKelowna is hiring a full-time Case Manager. This position offers 37.5 hours aweek with a typical work week of Monday -Friday, 8:00am-4:00pm.
WHO IS A CASE MANAGER? The Case Manager (CM) in the RentBank program assists citizens of the Central Okanagan who are unhoused, or atsignificant risk of losing their housing, by processing client referrals andintakes. The CM provides clients with advice and supplementary supports gearedtowards helping individuals stay in their current housing or obtaining newhousing.

WHATDOES A CASE MANAGER DO? Act as the main point of contact for referralenquiries and submissions
Receive referrals, processing intake andapplication forms such as bank statements and leases
Connect clients experiencing, or at significantrisk of, being unhoused to services and community resources including socialassistance, budgeting, and food security programs
Provides case management,advocacy and access to information and other services
Conducts assessments with clients to determinethe appropriate service and whether they are eligible for a loan or rentsupplement
Considers other supports or services that maybenefit a client in addition to, or in lieu of financial assistance, and refersclients to those services
Explains loan terms and conditions to clientsand manages loan agreement signing with clients
Prepares recommendations to the Manager in caseswhere the client meets the criteria for a loan
Assists with applications and reviews loanapplications, verifies information submitted including supporting documentation
Liaises with appropriate Finance team members toset up loan repayments
Maintains contact with clients over the periodof loan repayments to manage issues arising during loan repayment and to ensuresuccessful repayment of the loan in full
Attends weekly case review and team meetingswith the Community Roots team and Manager
Actively participates, as the representative ofthe Central Okanagan Rent Bank, in the network of BC rent banks as facilitatedby BC Rent Bank
Attends relevant meetings and conferences with adirect focus on housing issues
Provides an ethical, efficient and therapeuticapproach to dealing with crisis intervention in a timely manner




Navigates conversation around self-harm applyingan Applied Suicide Intervention Skills Training (ASIST) lens
Maintains program financial and repaymenttracking through Case Management System (CMS) and internal spreadsheets
Maintains program statistics and reports, workingcollaboratively with other team members to ensure the success of the program
Provides regular updates to CMHA Kelownamanagement of program statistics and key learnings
Provides information for reporting to theManager as needed
Performs other related duties as assigned
YOUR STRENGTHS & EXPERIENCE: Diploma in Social Services or related field
1-2 years relevant experience
Criminal Record Check clearance in theVulnerable Sector
Certificates in First Aid, CPR and Naloxoneconsidered an asset
Ability to engage respectfully with individuals withmultiple barriers
Communication and customer service skills toeffectively support clients
Ability to work in cooperation with team membersand independently
Understanding of and commitment to working withpeople experiencing or being at risk of being unhoused
Knowledge of social servicesystems and local resources related tohousing, social and financial services is an asset
Ability to maintain consistent professionalboundaries, exercising mature judgment and understanding of safety concerns
Understanding of basic financial concepts andtools such as household budgets, comparing income vs expenses, credit, debt,interest and loans
Familiarity with willingness to learn andunderstand basic loan contract terms and conditions
Ability to explain the rent bank loan and loanagreements in simple, easy-to-understand terms to clients
Understanding of Harm Reduction theory anddemonstrated ability to implement harm reduction strategies
Understanding of Intentional Outreach, HousingFirst, Rapid Re-Housing, and Shelter Diversion principles
Understanding of working with a Trauma Informedlens
Familiar with or ability to learn HousingConnections




Proficient in Microsoft Outlook, Word and Excel
Robust attention to detail
Critical thinking, problem-solving, anddecision-making skills
Conflict resolution and crisis interventionskills
Ability to complete tasks in a timely andefficient manner, utilizing good organizational skills
Ability to manage multiple cases efficiently andeffectively
Ability to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illness
WHO IS CMHA KELOWNA & DISTRICT? At CMHA Kelowna & District, we are dedicated to Mental Healthin our community. No matter how old or how young, we provide support forfamilies and individuals through programs that promote positive mental healthand support recovery, while championing the elimination of barriers that canprevent people from thriving. We are a dynamic, innovative andvisionary organization. We are looking for someone who shares our vision of amentally healthy Kelowna and are passionate about making a differencein our community by bringing their particular expertise to ourorganization. To learn more, check out our website at www.cmhakelowna.org
CMHA KELOWNA & DISTRICT OFFERS YOU: A competitive hourly wage of $25.30
Dental, Health & EAP Benefits
Wellness Spending Account
RRSP matching program
Vacation & Personal Health Days
A workplace culture that fosters learning,transparency, trust and teamwork
As an employer, CMHA Kelowna & District strives to create aworkplace that respects and values all individuals, minimizes bias, andpromotes the equity, diversity, and inclusion of different perspectivesand ideas. At CMHA Kelowna & District that means welcoming diversity inmental health, race, ethnicity, and culture. It also means diverse abilities,age, religion, sexual orientation, socio-economic status, gender identities,education, marital status, language, and physical self-expression. Thesevalues are embedded in the work CMHA Kelowna & District does everyday.
We appreciate and thank all applicants for their interest, howeveronly short-listed candidates and those legally eligible to work in Canada willbe contacted.

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📌 Case Manager (Rent Bank) (British Columbia)
🏢 Canadian Mental Health Association
📍 British Columbia