Join PetSmart as an Experience Lead, providing outstanding service to pet parents while leading a dedicated team. Drive initiatives that enhance the overall customer experience in our retail environment.

As the Retail Customer Service Lead, you'll elevate the pet parent experience through strategic interactions and team mentorship. Your leadership will involve steering day-to-day operations, supporting associate development, and promoting store events geared toward pet adoptions and wellness. This role emphasizes a collaborative workplace where associates are empowered to excel.

Key Responsibilities:
• Facilitate training and mentoring for team members
• Manage daily store operations and task delegation
• Promote and execute events for pets and pet owners




• Oversee cleanliness and safety in the store
• Interact positively with pet parents and resolve concerns

Requirements:
• Minimum 2 years retail customer service experience
• Preferred leadership experience and flexibility in scheduling
• Robust written and verbal communication skills
• Comfortable with computer software applications
• Attention to detail and organizational capability

Lead teams effectively while ensuring an exceptional experience for every pet parent and their furry friends at PetSmart.
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📌 Experience Lead in Retail at PetSmart (Alberta)
🏢 PetSmart
📍 Alberta