Join Manulife as a remote Inforce Operations Specialist, where bilingual skills enhance customer service. Handle complex transaction processing and resolve client inquiries effectively.
The specialist will report to the Supervisor for Legacy Products Operations. This role includes collaborating with teams and ensuring all client interactions are handled professionally and promptly. You’ll focus on maintaining productivity while providing impactful support to clients across various regions.
Key Responsibilities:
• Process transactions efficiently and accurately
• Answer internal and external client inquiries timely
• Collaborate across offices for efficient service
• Prioritize tasks based on workload and urgency
• Suggest improvements to current processes
Requirements:
• College diploma or equivalent relevant experience
• Required bilingual proficiency in French and English
• Solid communication and decision-making abilities
• Exceptional organization and flexibility
• Proven customer service orientation
Drive client satisfaction and transaction accuracy as an Inforce Operations Specialist with Manulife.
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