Join ESC as a Hybrid Bilingual Customer Service Representative based in Toronto, where you'll provide exceptional service in both English and French. This role combines in-office and remote work for a versatile schedule.

In this full-time position, your primary duty will be to ensure a seamless experience for customers contacting ESC. You'll process orders, resolve inquiries, and manage requests from start to finish. Collaborating with the Call Centre Team Lead, you'll maintain an organized Eservice system to document client interactions and actions.

Key Responsibilities:
• Identify customer needs and provide accurate information
• Investigate and resolve issues, escalating when necessary
• Process and manage customer orders




• Track requests to ensure compliance with service levels
• Keep accurate notes of client interactions

Requirements:
• Bilingual in English and French, required
• Experience in customer service or call centers
• Preferred post-secondary education or equivalent
• Knowledge of corporate supply products beneficial
• Self-motivated with team collaboration skills

Elevate customer service standards at ESC through effective bilingual communication and support.
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📌 Hybrid Bilingual Customer Service Rep in Toronto (Ontario)
🏢 ESC Corporate Services
📍 Ontario