If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career withDilawri

Position Overview
Audi Downtown is currently looking to fill the positionof Assistant Service Manager . Reporting to the Service Manager, thisrole supports the day-to-day operations of the Service Department andcontributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role insupporting Service Advisors, assisting with operational oversight, ensuringservice processes are followed, and helping to resolve customer concerns. Thisposition works closely with customers, technicians, and dealership leadershipto support effective service operations and a positive service experience.

The expectedpayfor this position is$90,000 - $110,000

Primary Duties and Responsibilities

Assist the Service Manager with the dailyoperations of the Service Department

Support Service Advisors in managing customerinteractions, appointments, and follow-up communication





Assist customers with service reminders,appointment scheduling, recall notifications, and service visit follow-ups

Help ensure high-quality service and repairs aredelivered to customers

Handle escalated customer concerns or complaintsin a professional and timely manner

Maintain accurate service records and reportingin accordance with manufacturer and dealership requirements

Support adherence to dealership processes,standards, and operational procedures

Work collaboratively with technicians and otherdepartments to promote efficient workflow

Assist with maintaining a clean, organized, andcustomer-focused service environment

Contribute to continuous improvement effortswithin the Service Department

Perform other duties as assigned to supportservice operations

Qualifications Required
Experience & Knowledge

Minimum 5 years of combined experience in anautomotive service environment (e.g., Service Advisor, Technician, ShopForeperson, or related role)

General understanding of vehicle mechanics and service operations

Skills & Abilities

Strong customer service and interpersonal skills

Excellent written and verbal communication skills

Strong organizational skills with attention todetail

Ability to effectively multi-task in a fast-paced environment

Dependable, self-motivated, and able to work with minimal supervision

Effective administrative and time-management skills

Ability to work collaboratively with dealership teams

Legally entitled to work in Canada

About Dilawri
In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

Discountedemployee vehicle purchase program

Job-specificcoaching & training programs

Employeewellness & assistance programs

Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.

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📌 Assistant Service Manager Audi Downtown Vancouver Vancouver, BC (British Columbia)
🏢 Dilawri Group of Companies
📍 British Columbia