Join TD Securities as a CRM System Analyst in Toronto and transform client intelligence with data-driven solutions. Focus on enhancing CRM processes and automating workflows in this impactful role.

In this senior position, you will engage closely with business stakeholders to gather requirements and articulate them into actionable tasks. Collaborating with development teams, you will support Agile methodologies and contribute to CRM modernization efforts. Your skills will enhance workflow efficiency while improving user experiences.

Key Responsibilities:
• Understand stakeholder objectives for CRM enhancements
• Elicit and manage functional requirements for CRM applications
• Analyze CRM data and identify automation efficiencies




• Collaborate with development teams on technical solutions
• Support user acceptance testing and production readiness

Requirements:
• 7+ years in Business Systems Analysis or related fields
• Demonstrated success delivering enterprise technology solutions
• Excellent requirements gathering and stakeholder management
• Robust experience writing user stories and process flows
• Knowledge of AI and automation initiatives

Leverage your CRM expertise and analytical skills to contribute to TD's success.
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📌 CRM System Analyst Role at TD Securities (Ontario)
🏢 TD
📍 Ontario