Join our team as a Customer Service Specialist in Coquitlam on a 6-month contract. Elevate customer satisfaction by effectively managing inquiries and ensuring smooth service experiences.

This important role requires you to be the primary contact for all customer interactions. Applicants need experience in resolving complaints and managing account-related tasks. You'll gather insights from customer interactions to improve service processes and maintain records in our CRM system.

Key Responsibilities:
• Deliver professional support to customers and sales contacts
• Resolve complaints, credits, and order requests promptly
• Investigate delivery issues and invoice discrepancies
• Document interactions accurately in CRM systems
• Work with departments to identify service improvements

Requirements:
• At least 2 years in customer service roles
• Educational background in Nutrition, Health Sciences, or similar
• Strong written and verbal communication skills
• Experience with CRM and Microsoft 365 tools
• Solid attention to detail in service tasks

Make a difference in customer service while growing your career with our reputable brand.
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📌 Contract Customer Service Specialist Role (British Columbia)
🏢 Natural Factors
📍 British Columbia