About MSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products.

Right

Now.™ For more information, visit mSupply.com.

About Marks Supply

Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary The Senior Collections Specialist manages a complex and high-value accounts receivable portfolio, serving as a subject-matter expert within the collections team. This role leads by example, mentors junior staff, and handles escalated or high-risk accounts that require advanced negotiation and analytical skills. The Senior Collections Specialist operates with a high degree of autonomy and contributes to continuous improvement within the department.

Job Duties & Responsibilities

- Reviews aging reports daily and prioritizes collections efforts based on balance size, aging bucket, and customer risk.
- Contacts customers with past due balances via outbound calls and email to obtain payment updates and resolve outstanding balances.
- Documents all collection activity and customer interactions accurately and timely in the ERP system.
- Requests credit holds or account adjustments as needed; alerts management to non-compliant customers and responds promptly to credit hold queues.
- Analyzes account disputes and works toward resolution by collaborating cross-functionally with internal teams and the customer.




- Negotiates payment plans and settlement agreements within established policy guidelines.
- Manages high-value or complex accounts requiring advanced relationship management and strategic follow-up.
- Mentors and supports junior collections staff, providing guidance on best practices, system usage, and customer communication.
- Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

Qualifications

- High school diploma or GED required; minimum 3 years of B2B collections or related experience.
- Robust aptitude for numerical analysis and mathematical operations.
- Intermediate proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and skilled in standard office technology and virtual collaboration tools.

What We Offer We prioritize your well-being from day one with a comprehensive benefits package that includes:

- Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day
- Life insurance, plus short- and long-term disability coverage
- Paid time off – vacation, holidays, and personal days
- Employee Assistance Program (EAP)
- Employee discounts

Additional Information Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please contact us at [email protected] mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [email protected]

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📌 Senior Collections Specialist (Kitchener)
🏢 Marks Supply
📍 Kitchener