Join Dropbox as a Program Manager to enhance customer engagement and product readiness. This role emphasizes strategic planning, client interaction, and program execution in a remote-first environment.

As a Program Manager focused on customers, you will oversee the integration of Dropbox’s EPD and GTM teams. Your responsibilities will include creating structured processes, coordinating cross-functional teams, and executing customer programs that drive product evolution. This position directly impacts customer satisfaction and product feedback, ensuring a seamless experience.

Key Responsibilities:



• Establish and manage repeatable customer programs and processes • Create shared operating infrastructure and documentation • Coordinate between multiple teams for project success • Facilitate pre-PMF customer testing and feedback cycles • Enhance Dropbox's Customer Advisory Board operations

Requirements: • 8+ years in program or product management • Proven experience in coordinating complex, cross-functional initiatives • Robust process creation and operational discipline skills • Excellent communication skills for synthesizing data • Experience with customer-facing teams and feedback integration

Lead Dropbox's customer experience initiatives with your program management expertise. #J-18808-Ljbffr

📌 Program Manager for Customers at Dropbox (Winnipeg)
🏢 Dropbox
📍 Winnipeg