Lead operations in library user engagement at the University of Ottawa. This full-time role focuses on coordinating services and supervising staff in a collaborative environment.

As a Lead Coordinator for User Engagement, you will ensure effective library service delivery at Fauteux Hall, Morisset Hall, and Roger Guindon Hall. This position demands solid project management, customer service, and leadership skills, overseeing daily activities, training staff, and improving library services. Your driven approach will help align departmental goals with operational excellence.

Key Responsibilities:
• Manage daily operations at library service points
• Supervise and train library staff and students
• Evaluate and enhance service quality through data
• Coordinate projects supporting library initiatives
• Address escalated user complaints efficiently

Requirements:
• Postsecondary diploma or equivalent experience
• 5 years in customer service roles
• 3 years in project coordination roles
• 3 years in staff supervision
• Bilingual in French and English

Utilize your leadership and analytical skills to enhance user engagement and library services in this pivotal role.
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📌 User Engagement Coordinator at uOttawa (Quebec City)
🏢 University of Ottawa
📍 Quebec City