Elevate your career with Gordon Food Service as a Bilingual Technical Support Coordinator. Master service coordination and technical support to ensure productive field operations.
This role requires fluency in both French and English as you act as the operational hub for InnoServ’s field service. You'll be engaging in the dispatch of service requests, scheduling shifts for technicians, and maintaining relationships with third-party vendors while overseeing compliance with service-level agreements. Your technical knowledge in beverage and chemical equipment will be invaluable in resolving customer issues effectively.
Key Responsibilities:
• Manage incoming service requests using FSM software
• Schedule technician shifts and resolve workload conflicts
• Ensure compliance with SLAs for customer accounts
• Coordinate essential parts shipping and tracking
• Provide technical support to resolve customer escalations
Requirements:
• High School Diploma or equivalent
• Bilingual in French and English
• Hands-on technical experience with equipment repair
• Familiarity with FSM software or ticketing systems
• Proven capability in managing vendor relationships
Utilize your technical acumen and bilingual skills to excel in this pivotal position at InnoServ.
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