Join Playground as a Bilingual Guest Services Agent to provide exceptional service within our vibrant gaming environment. This full-time role supports our efforts to create a welcoming atmosphere for guests.

As a Guest Services Agent, your main focus will be on delivering courteous and qualified assistance to guests. Responsibilities include greeting guests, managing communication via phone and email, and familiarizing yourself with promotions and tournaments. This position requires flexibility for a variety of shifts and close coordination with multiple departments.

Key Responsibilities:
• Greet guests and manage inquiries about services
• Handle guest registrations and create player cards
• Restock inventory supplies regularly




• Balance cash register accurately
• Collaborate with various teams for a seamless service

Requirements:
• Perfectly bilingual (French and English) and at least 18 years old
• Valid work permit or Canadian residency
• Strong organizational and communication skills
• Ability to multitask under pressure
• Flexibility to work evenings, weekends, and holidays

Support a premier gaming destination and enhance guest experiences with your language and customer service skills.
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📌 Bilingual Guest Services Agent at Playground (Quebec City)
🏢 Playground
📍 Quebec City