Elevate your career in a hybrid setting as a Business Analyst with CGL. Concentrate on enhancing Salesforce CRM to boost user experience and operational efficiency.

This temporary full-time role, lasting 12 months, invites candidates with robust analytics skills and business process comprehension. You will engage with the Product Owner and various stakeholders to translate business needs into actionable solutions. Your focus will be on providing high-value enhancements for Salesforce CRM and optimizing user experiences, making a significant impact on client interactions.

Key Responsibilities:
• Collaborate with teams to prioritize and gather CRM enhancements
• Facilitate workshops and discussions to ascertain requirements




• Analyze business processes and user feedback for improvements
• Build relationships across technology and business divisions
• Identify risks and opportunities for Salesforce CRM evolution

Requirements:
• Minimum three years of related business experience
• Two years in a Business Analyst role
• Strong knowledge of applications and workflows
• Experience with CRM platforms, preferably Salesforce
• Relevant qualified certifications considered an asset

Bring your analytical skills and passion for CRM solutions to help CGL achieve its goals.
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📌 Business Analyst with Salesforce Expertise (Ontario)
🏢 The Co-operators Group
📍 Ontario