Join Titanium Transportation Group as a Customer Service Manager, focusing on exceptional customer engagement and team leadership. This role is based in Bolton, ON, with significant impact on service standards.

In this managerial position, you will provide oversight and direction to the Customer Service team while ensuring the highest level of service delivery. Responsibilities include mentoring staff, managing complex service issues, and utilizing systems to enhance operational efficiency. Your commitment will be vital in upholding Titanium's reputation for excellence.

Key Responsibilities:
• Develop and coach the Customer Service Representatives team
• Handle customer inquiries and escalated issues




• Ensure timely and skilled communication with clients
• Collaborate with Dispatch and Operations teams
• Monitor and report on service metrics and team effectiveness

Requirements:
• 5+ years in customer service within transportation
• 3+ years of leadership experience
• Relevant post-secondary education preferred
• Knowledge of TMW or similar systems
• Advanced Microsoft Office skills

Elevate customer service excellence and team performance at Titanium by leveraging your leadership expertise.
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📌 Titanium Customer Service Leadership Role (Alberta)
🏢 Titanium Logistics
📍 Alberta