Elevate your career as the Digital Platforms Operations Manager with CGIC. Ensure the stability and continuous improvement of a robust digital ecosystem in a hybrid setting.

This Senior Manager role focuses on enhancing the operational performance of crucial platforms like cooperators.ca and Online Services. You will lead a talented cross-functional team, driving incident response initiatives and aligning enhancements with organizational priorities. Your expertise in digital platforms and operational management will directly influence client experiences and satisfaction.

Key Responsibilities:
• Manage operational health and performance across digital platforms
• Lead software patching and vulnerability management
• Collaborate with stakeholders for timely backlog delivery




• Ensure rapid incident response for customer-facing applications
• Drive improvement in incident management strategies

Requirements:
• 7-10 years of digital platform management experience
• In-depth knowledge of ITIL practices
• Relevant post-secondary diploma in IT/Computer Science
• Robust leadership capabilities in digital operations
• Experience with content management systems is a plus

Become a key player in CGIC’s digital transformation journey and enhance the client experience significantly.
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📌 Digital Platforms Operations Manager at CGIC (Ontario)
🏢 Co-operators
📍 Ontario