Join a leading partner company as a Technical Support Representative focused on enhancing customer satisfaction via a mission-critical SaaS platform in Canada. This remote role involves utilizing your technical knowledge and customer service acumen to address user challenges effectively.

You are expected to have a Bachelor’s degree and significant customer-facing technical support experience. The role will allow you to balance urgency and customer satisfaction while troubleshooting and resolving technical issues. Collaborate with internal teams to improve software adoption and provide ongoing user education.

Key Responsibilities:
• Triage incoming support tickets and prioritize requests
• Conduct troubleshooting for SaaS platform issues




• Escalate unresolved cases to relevant experts
• Document all case activities accurately
• Educate customers on new platform features

Requirements:
• Bachelor’s degree in a STEM discipline
• 1–2 years experience in SaaS or technical support
• Solid communication skills for technical explanations
• Excellent organizational skills to manage requests
• Basic understanding of JavaScript and cloud terminology

Engage in continuous improvement initiatives within a supportive, fully remote-first working environment.
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📌 Technical Support with SaaS Expertise (Ontario)
🏢 Jobgether
📍 Ontario