Join RDH as an IT Support Specialist, a pivotal role aimed at improving IT service delivery and user satisfaction in a hybrid setting. This position marries technical support with system ownership to drive operational success.

Your expertise will directly contribute to RDH’s mission of enhancing internal IT service environments. Working alongside the IT Manager, you will manage system operations, streamline service delivery, and reduce dependency on external vendors while addressing technical challenges effectively.

Key Responsibilities:
• Provide technical support and address escalated IT challenges
• Oversee ticketing, workflows, and service standards
• Manage lifecycle of endpoint systems with Microsoft Intune




• Assist with Microsoft 365 services and user licensing
• Utilize automation and AI tools for service improvement

Requirements:
• 3-5 years of IT operations experience
• Proficiency with Microsoft 365 and endpoint troubleshooting
• Knowledge of modern cloud infrastructures
• Robust problem-solving and customer service skills
• Eagerness to learn and improve continuously

Harness your IT skills and become a key player in RDH’s engaging technology environment.
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📌 IT Support Specialist Role at RDH (British Columbia)
🏢 RDH Building Science
📍 British Columbia