Elevate patient care as a Patient Navigation Manager with AdventHealth in Riverview, Florida. This full time role emphasizes supervision, teamwork, and strategic improvement in service delivery processes.

AdventHealth is seeking a Patient Navigation Manager dedicated to enhancing the consumer navigation process. Key responsibilities include supervising navigation protocols, analyzing referral data, and fostering cross-department collaboration. You will engage with clinical leaders to refine operational practices and improve customer service initiatives, ensuring patient satisfaction and effective issue resolution.

Key Responsibilities:
• Supervise the consumer navigation process and improve protocols
• Analyze referral data and submit timely reports




• Collaborate with departments for effective issue resolution
• Drive customer service initiatives across navigation processes
• Maintain compliance with state, federal, and regulatory requirements

Requirements:
• Bachelor's degree preferred
• 2+ years in healthcare-related work preferred
• 5+ years in customer service required
• Effective communication and problem-solving skills
• Six Sigma Green or Yellow Belt Certification preferred

Lead transformative patient navigation efforts while embodying AdventHealth's community values.
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📌 Patient Navigation Manager at AdventHealth (Nova Scotia)
🏢 AdventHealth
📍 Nova Scotia