Join DHL's Hamilton team as an Operations Manager, focusing on exceptional customer service and cost management within a dynamic service center environment. Your leadership will shape operations and enhance service quality.

DHL Express is hiring an Operations Manager for their Hamilton, ON facility. In this vital role, you will manage overall service center objectives, ensure compliance with HR practices, and maintain industry standards in service operations. The focus is on driving profitability and effective employee management to meet goals.

Key Responsibilities:
• Establish and exceed customer service performance indicators
• Optimize facility operations for cost efficiency
• Manage labor relations and HR issues effectively
• Oversee Track and Trace technology deployment
• Prepare and execute the service center profit plan

Requirements:
• 3-5 years of management in service-oriented industries
• Strong communication and leadership skills
• Experience in a unionized workplace
• Ability to handle multiple priorities
• Educational background in related fields

Use your management expertise to transform DHL’s service center operations.
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📌 DHL Service Centre Operations Manager (Ontario)
🏢 DHL Express
📍 Ontario