Join PagerDuty as an Account Manager in Toronto, focusing on SaaS customer success and growth strategies. Enhance client relationships while driving product usage and value.

PagerDuty is on the lookout for an experienced Account Manager dedicated to managing a diverse portfolio of SaaS clients. This role emphasizes strategic account management to drive product adoption, renewals, and growth opportunities. You'll collaborate with cross-functional teams to ensure clients fully realize the benefits of our AI-driven platform.

Key Responsibilities:
• Ensure customer success through effective portfolio management
• Execute account strategies to enhance renewals and growth
• Present and negotiate multi-year renewal contracts




• Utilize analytics to monitor customer health and retention
• Work closely with internal teams for contract efficiency

Requirements:
• 7+ years of experience in customer-facing roles
• 4+ years of SaaS renewal management experience
• Proficiency with Salesforce and analytics tools
• Bachelor’s degree or equivalent knowledge
• Expertise in leveraging data analytics for account health management

Drive successful outcomes for PagerDuty’s customers with cutting-edge SaaS solutions in Toronto.
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📌 SaaS Account Manager Position (Ontario)
🏢 PagerDuty
📍 Ontario